EOC

Support


Channel Partners

Europe,Middle East and Africa: Large Account Resellers (LARs), Enterprise Software Advisors (ESAs) or Distributors requiring assistance should submit a service request to the EMEA Operations Centre via the Call Logging Tool (CLT) on Explore.ms https://www.explore.ms.


End Customers and Resellers

Europe,Middle East and Africa: For technical support with the eAgreements tool, please send an email with details of the issue to the Microsoft support centre at eAgreeEU@msdirectservices.com. For questions regarding Microsoft Volume Licensing programs, please contact your Microsoft Channel Partner or refer to information available on http://www.microsoft.com/licensing/default.mspx .


EMEA Phone Contact Numbers:
Country Toll Free Number Toll Number
AUSTRIA 0800 293500  
BELGIUM 0800 72293 (Dutch)  
CZECH REPUBLIC 800 142359 (Czech)  
DENMARK   808 80580
FINLAND 0800 914382 (Finish)  
FRANCE 0800902791 (French)  
GERMANY 0800 5077777 (German)  
GREECE 00800 49129109 (Greek)  
HUNGARY 06800 15829 (Hungarian)  
IRELAND 1800 555035 (English)  
ISRAEL 180 9454040 (Hebrew and English)  
ITALY 800 785768 (Italian)  
LUXEMBOURG 8002 4248 (German)  
NETHERLANDS 0800 0221871 8008722881
NORWAY 800 14956  
POLAND 00800 4911362  
PORTUGAL 800 849101  
RUSSIA 81080020081049
810496922227430
 
South Africa 0800995621  
Spain 900994910  
SWEDEN   020 797079 (fixed)
020-170 1970 (mobile)
SWITZERLAND 0800 563564  
TURKEY   +49 69 2222 7434 (Turkish)
UNITED KINGDOM 0800 9179016  
All other countries within Europe, Middle East and Africa   +49 69 2222 7435 (International English)
  All other countries within Europe, Middle East and Africa+49 69 2222 7432 (International French)
  All other countries within Europe, Middle East and Africa+49 69 2222 7431 (International German)

AOC

Support


Channel Partners

North America : Channel Partners in the US and Canada requiring assistance should submit a service request through the Call Logging tool (CLT) on Explore.ms https://www.explore.ms You will receive a response within 1 business day.

Latin America : If you have any questions, please submit a service request through the Call Logging Tool (CLT) on https://www.explore.ms You will receive a response within 1 business day. Resellers: please contact your Distributor for assistance.

End Customers

  North America Latin America: Spanish Latin America: Portuguese
Phone 888-721-0046
eMail eagreeNA@microsoft.com eagreeLA@microsoft.com eagreeLA@microsoft.com

Japan

Support


Channel Partners

Japan : VLA, Direct Reseller in Japan requiring assistance should submit an inquiry to JPLQuest. Indirect Resellers: please contact your VLA for assistance.

End Customers

Japan : For Japanese customers, please call the Microsoft Volume Licensing Call Center at 0120-737-565 (Toll-free) or 03 4332 5349 (Toll).


APAC

Support


Channel Partners

Asia Pacific : If you have any questions, please submit your request through the Call Logging Tool (CLT) on https://www.explore.ms.Resellers please contact your distributor for assistance.


End Customers

Asia Pacific : Customers in Asia Pacific countries, please submit your request to Microsoft. You may also call the following toll free or toll numbers for assistance.
Country Toll Free Number Toll Number
AMERICAN SAMOA   +61 2 8223 9202
AUSTRALIA 1800 002 691 +61 2 8223 9202
BANGLADESH   +1 (212) 444.0497
BHUTAN   +1 (212) 444.0497
BRUNEI   +65 6622 1235
CAMBODIA   +65 6622 1235
CHINA 800 819 0567
400 620 0567 (mobile)
 
CHRISTMAS ISLAND   +61 2 8223 9202
COCOS (KEELING) ISLANDS   +61 2 8223 9202
COOK ISLANDS   +61 2 8223 9202
FIJI ISLANDS   +61 2 8223 9202
FRENCH SOUTHERN TERRITORIES   +61 2 8223 9202
GUAM 661-702-2870 Collect +61 2 8223 9202
HONG KONG   +852 3002.1617
INDIA 000800 440 1555 000800 440 1555/
+1 (212) 444 0497
INDONESIA 001 803 44 3033 +65 6622 1235
KIRIBATI   +61 2 8223 9202
LAOS   +65 6622 1235
MACAU   +852 3002 1617
MALAYSIA 1 800 80 7456 +60 03 7712 4334
MALDIVES   +1 (212) 444.0497
MARSHALL ISLANDS   +61 2 8223 9202
MAYOTTE   +61 2 8223 9202
MICRONESIA   +61 2 8223 9202
MYANMAR   +65 6622 1235
NAURU   +61 2 8223 9202
NEPAL   +1 (212) 444.0497
NEW ZEALAND 0800 444 647 +64 09 912 8073
NIUE   +61 2 8223 9202
NORFOLK ISLAND   +61 2 8223 9202
NORTHERN MARIANA ISLANDS   +61 2 8223 9202
PALAU   +61 2 8223 9202
PAPUA NEW GUINEA   +61 2 8223 9202
PHILIPPINES 1800 1441 0123 +65 6622 1235
PITCAIRN ISLANDS   +64 9 912 8073
SAMOA   +61 2 8223 9202
SINGAPORE 1800 820 9963 +65 6622 1235
SOLOMON ISLANDS   +61 2 8223 9202
SOUTH KOREA 00 308 44 0102 +82 (2) 3483.7090
SRI LANKA   +1 (212) 444.0497
TAIWAN 00 801 44 4268 +886 (2) 2162.1805
THAILAND 001 800 441 0231 +65 6622 1235
Timor-Leste   +1 (212) 444.0497
TOKELAU   +61 2 8223 9202
TONGA   +61 2 8223 9202
TUVALU   +61 2 8223 9202
VANUATU   +64 9 912 8073
VIETNAM   +65 6622 1235
WALLIS AND FUTUNA   +61 2 8223 9202

All

Additional technical resources include:


Region/Country mappings

The details below will help you identify your region should you have problems choosing this on the registration page. Once you have selected your country and proceeded to the home page you will not be able to update it. If you need to do this, please contact the relevant support centre above.


North America : US and Canada

Europe, Middle East and Africa : Cyprus, Czech Republic, Estonia, Hungary, Lithuania, Latvia, Malta, Poland, Slovenia, Slovakia, Bahrain, Iraq, Kuwait, Israel, Jordan, Lebanon, Palestinian Authority, Syria, Libya, Morocco, Mauritania, Oman, Pakistan, Saudi Arabia, Turkey, Afghanistan, Djibouti, Iran, Sudan, United Arab Emirates, Yemen, Egypt, Qatar, Tunisia, Algeria, Comoros, French Polynesia, Madagascar, Mauritius, New Caledonia , Reunion, Seychelles, Benin, Burkina Faso, Burundi, Cameroon, Cabo Verde, Central African Republic, Chad, Congo, Democratic Republic of Congo, Republic of Côte d'Ivoire, Equatorial Guinea, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Liberia, Mali, Níger, Saint Helena, Sao Tome and Principe, Senegal, Sierra Leone, Togo, Democratic Republic of Congo, Eritrea, Ethiopia, Kenya, Rwanda, Somalia, Tanzania, Uganda, Lesotho, Swaziland, Angola, Botswana, Malawi, Mozambique, Namibia, Zambia, Zimbabwe, Nigeria, Bulgaria, Albania, Bosnia and Herzegovina, Croatia, Kazakhstan, Macedonia, Moldova, Romania, Armenia, Azerbaijan, Belarus, Georgia, Kyrgyzstan, Mongolia, Russia, Tajikistan, Turkmenistan, Uzbekistan, Serbia, Montenegro, Ukraine, Greenland, Bouvet Island, Svalbard and Jan Mayen, San Marino, Gibraltar, South Sudan


Asia Pacific : Japan, Australia, New Zealand, Hong Kong, Malaysia, Singapore, Korea, India, Indonesia, Vietnam, Thailand, Philippines, China, Taiwan and Hong Kong


Latin America : Brazil, Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Bermuda, Cayman Islands, Dominica, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Martinique, Montserrat, Netherlands Antilles, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and The Grenadines, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Virgin Islands, Virgin Islands (British), Belize, Argentina, Bolivia, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela